SHIPPING POLICY


Coronavirus Update
We are closely following the advice from the government and local authorities during this time of uncertainty. Our website is still working as usual and We are still providing our customers with a prompt and safe delivery from a safe environment.

Domestic Shipping Policy
Shipment processing time:
All orders are processed by Minha Latina within 24 hours. 

All orders placed on weekends or holidays will be dispatched on the next working day. Any changes to this policy will be communicated to you by phone or email from our customer service team. 

Shipping rates and delivery estimates for UK Mainland
*Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Royal Mail 1st Class (Not Tracked) 1-3 business days Free
Royal Mail 48 (Tracked) 1-3 business days £1.5

 

International Shipping Policy

Shipment processing time:
All orders are processed within 1-2 Days unless the address information is not correct. Please make sure all details are correct and up to date. 

All orders placed on weekends or holidays will be dispatched on the next working day. Any changes to this policy will be communicated to you by phone or email from our customer service team. 

Shipping rates and delivery estimates
*Shipping charges for your order will be calculated and displayed at checkout. All orders are being sent by airmail.

Country Estimated delivery time Shipment cost
Europe 3 - 7 business days £4.99
USA 3 - 10 business days £14.99
Rest of the World
3 - 10 business days
£9.99

 

Bank Holiday Deliveries
Over Bank Holidays our dispatches orders as normal but our Couriers do not deliver on the Bank Holiday. We ask that you allow extra time for delivery when placing your order around Bank Holidays. Our normal services resume the next working day. We apologise for any inconvenience this may cause. Please call our customer experience team on 0800 193 0086 should you wish to discuss your specific order, or just email us at contact@minha-latina.co.uk.

Order Tracking Number
The couriers will provide you with your tracking number by email once your order has been collected from our distribution center.


Delivery Delays
We always endeavour to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

Shipment to P.O. boxes or APO/FPO addresses
We are unable to deliver to PO box addresses or APO/FPO addresses here.

Customs, duties, and taxes
C&V IMPORT LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
C&V IMPORT LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.


Delivery Partners
For better delivery times our orders are being processed by different delivery partners including: Royal Mail, Hermes, DPD, DHL, etc.
For more information please email our help center at: support@minha-latina.co.uk.